YOUR QUESTIONS
FAQ's
Questions regarding Air Reservations?
Most airlines allow us to make a change on the Dates and time of a reservation. For any changes to the reservation, kindly contact our Help Desk on our toll free number 1800-890-9456 and the representatives will check on the airline penalties and rules for your specific ticket.
Most airlines allow us to make a change on the Departure and arrival airports of a reservation. For any changes to the reservation, kindly contact our Help Desk on international number 1800-890-9456 and the representatives will check on the airline penalties and rules for your specific ticket.
Names on a Reservation can never be changed or altered for any reason. You can contact our Help desk on international number 1800-890-9456 and our representatives will check with the airlines if any amendments can be done.
You can call on our Toll-Free number 1800-890-9456 for assistance on your air reservation. Our Customer Service Team is available 24×7, 365 Days. You may also email your questions/ comments/ concerns to support@adamvacations.com
For Domestic Travel: An infant is considered a child from 0-24 months. You may travel with infant in lap at no additional charge. For added comfort and security in flight, most airlines suggest you purchase a seat for the infant. Infants occupying a seat are subject to the full adult fare. You may be required to provide proof of age (such as a birth certificate or passport) at the airport for any children. Please visit the airlines website for airlines specific rules and regulations, for child safety seats/stroller/bassinet information.
For International Travel: For an international travel, a separate ticket is required for every infant whether it’s in lap or in a separate seat. Depending on the destination, the airline may offer a discounted fare for the infant. Please note that most infant tickets purchased via our website for international travel require a paper ticket. A shipping fee of $19 for the USA or $38 for Canada will apply. Tickets may only be shipped to the billing address. You may also reserve and purchase the infant ticket directly from the airline. You must provide them with the accompanying adult ticket information. Some airlines have different rules and regulations regarding infants. We highly recommend you visit the airlines website for their specific rules and regulations. When an adult travels with 2 infants, the adult may only hold ONE infant. An additional seat at the adult fare must be purchased for the 2nd infant. Maximum number of infants per adult is 2. For airport security information related to traveling with infants and children, please visit the TSA website at: http://www.tsa.gov/travelers/airtravel/children/index.shtm .
Questions about the payment process?
The form of payment accepted to purchase online is a valid US or Canadian credit or debit card. Debit cards may be used but are generally subject to low daily limits that may cause the payment process to be rejected, i.e. Credit card declined. We accept the following types of major credit cards: American Express, Visa, Master Card, Discover, and Diners Club. If you do not have a valid credit card then tickets may not be purchased on-line. Only one card may be used to purchase the ticket(s) on a given reservation.
To complete the purchase process you will need to enter information about the credit card and have this information validated before a ticket or a final confirmation is issued. If the entered credit card information is not valid then an error will be generated and an e-mail sent to you (at the e-mail address specified by you) indicating that the credit card has been declined. In order to keep the reservation you must call the Help Desk on our international number 1800-890-9456 and provide the Representative with valid credit card information within 24 hours of making the reservation, or the reservation may be terminated. Please be aware we have no control of the airlines taking their seats back for inventory purposes from an un-ticketed reservation without notice. Most credit card declines are the result of inaccurate information being entered into the website payment page such as transposing credit card digits, having the wrong security code or expiration date, or the name on the card and address are inconsistent. These problems can be remedied by simply calling Help Desk and correcting the entered data.
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Yes, we do accept Canadian credit/debit cards for payment. The amount will be converted to Canadian dollars and these amounts are what will appear on your billing statements. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.
Adam Vacations has recently started allowing credits cards issued outside the US/Canada to be used as a form of payment for certain itineraries. There are some stipulations involved and in even rarer cases additional fees collected. If Adamvacations does require certain documents and/or charge a fee you will be prompted on the site prior to you accepting and clicking purchase. If you have further questions please call on our international number 1800-890-9456 or email us at support@adamvacations.com
There are many reasons a card can be declined. Some problems include: insufficient funds, low daily spending limit, billing address verification failed, and internet fraud screening.
Please know that in most cases the airline will only allow a flight request to hold for 24hrs before the fare expires and the request is canceled. You will be notified if your card is declined and you will have to contact the credit card company to clear up the problem. Once the problem is resolved you can call our Help Desk, 24 x 7 to have the ticket processed.
Yes, all service fees and taxes are included into your final total when searching online for a flight. You are able to click on the “taxes/fees” choice to see a breakdown of all separate amounts that create your final total and amount charged to your card.
Questions about the confirmation process?
Questions about the shipping process?
We can also ship over night packages and set up Saturday deliveries when necessary. Please know that we do NOT ship outside the US/Canada. Kindly allow extra days if purchasing a ticket on the weekends/holidays.
Questions about the traveling process?
Electronic tickets (e-tickets) make traveling convenient as it eliminates the worry of loss or theft of your paper tickets. You will be required to carry government issued photo identification (such as driver’s license or passport) for check-in, to the airport.
Some airlines may allow check-in online and print your boarding pass up to 24 hours in advance. Passengers must have a printed boarding pass in order to proceed through security and those who do not have a boarding pass should go to the airline ticket counter prior to going through the security checkpoint.
It is advisable that you reconfirm your flights at least 72 hrs prior to departure directly with the airline.
For domestic travel in the U.S., passengers under the age of 18 are not required to have identification. However, the adults who are responsible for the child at the departure airport and arrival airport are required to have identification. While the airlines typically do not specify the identification required for the adult who drops off or picks up the child, the same kinds of photo identification that an adult uses for airline travel should be sufficient and/or a valid Birth Certificate.
If a child is traveling unaccompanied on an international flight, there may be additional requirements such as Passports/Visas. Depending on the circumstances, you may need to have additional documentation to allow a child to leave the departure country or to enter the destination country. Contact the appropriate authorities for each involved country to ensure that all requirements are being met.
Most airlines allow unaccompanied children at or above a certain age to fly, though usually with several restrictions. Programs vary widely from airline to airline, and no two airlines will have the same polices, which is why we suggest you to call us on our international number 1800-890-9456 for assistance or make direct reservations with the airline for unaccompanied minors.
In the U.S., there are no clear regulatory guidelines with respect to unaccompanied children, so it is important that you take the time to understand the specific policies of the airline and then make the reservation.
When packing, please remember that new Federal carry-on rules allow for only one standard-size carry-on bag and one personal item such as purse, laptop computer, small book-type backpack or briefcase.
The Transportation Security Administration requests travelers not to lock their checked luggage. If your bag is locked and there is a need to inspect the bag, the locks will be removed by security. New Federal security rules require customers who have checked baggage to fly on the same flight as their checked bags. If you are checking your bags, be sure your name and contact information is on the outside and inside of each bag.
If you’re checking bags for a domestic flight, you should arrive at the airport 90 minutes prior to departure. If you only have carry-on luggage, plan to arrive 60 minutes prior to departure. For international flights, it’s recommended that you arrive at least two hours prior to departure. For international flights all passengers will need their passports.
Have your government-issued photo ID available at all times, as well as a printed itinerary if you’re traveling with an electronic ticket. As per FAA rules, if you are traveling on a domestic flight with a child or children under the age of 18, they do not need a photo ID as long as the accompanying adult certifies their identity.
It is advisable that you reconfirm your flights at least 72 hrs prior to departure directly with the airline to ensure that no last minute schedule changes have occurred .
If you wish to reconfirm your flights with the airlines or if you have any questions about a particular airline’s rules, please contact the airlines directly. For a list of airline phone numbers, please visit the Airline Contact page.
Most U.S. citizens must use a U.S. passport to travel overseas and reenter the United States. A passport is an internationally recognized travel document that verifies your identity and citizenship. Only the U.S. Department of State and U.S. Embassies and Consulates have the authority to issue or verify U.S. passports.
Most foreign countries require a valid passport to enter and leave. Some countries may allow you to enter with only a birth certificate, or with a birth certificate and a driver’s license, but all persons, including U.S. citizens, traveling by air, must present a valid passport to reenter the United States.
If you are traveling by land or sea, you must provide evidence of both your U.S. citizenship and your identity (regular driver’s license and birth certificate) when you reenter the United States. For many land or sea trips this means you can travel using the new U.S. passport card instead of the normal passport book. Read more about U.S. passport requirements.
Recommendations made by the Department of Homeland Security’s caused passport rules to change in 2007, when travelers began needing passports if returning to the US by air from Canada and Mexico. DHS has also been requiring passports from US citizens crossing Mexican and Canadian borders by land or sea as of June 1, 2009.
Some Caribbean islands are US territories — you do not need a passport to travel to Puerto Rico or the US Virgin Islands by sea, air or spaceship any more than you need a passport to drive from Manhattan to Montana. Guam, US Samoa, Palau and other Micronesian islands are also US territories.
In order to travel to and from US territories in the Caribbean (Puerto Rico and the US Virgin Islands — St. Thomas, St. Croix and St. John) from the mainland US by air, you will need:
• Official government issued picture identification like a current driver’s license or a photo ID card, which can be issued to non-drivers by your state’s motor vehicles department, or a passport (of course) or two forms of non-photo identification (one needs to be state-issued)
• Proof of US citizenship — like a birth certificate — may make leaving the USVI for the mainland USA easier (learn more) because the USVI is considered a “port of entry”
A passport is definitely needed to leave and then return to the US Virgin Islands (like hopping to the British Virgin Islands).
What about your children? Some countries have instituted requirements to help prevent child abductions and may require travelers to present proof of relationship to the children and evidence of consent from any non-accompanying parent(s). Visit our child abduction country information pages for information about your destination.
When does your passport expire? Some countries require that a traveler’s passport be valid for at least six months beyond the dates of the trip. Contact the embassy of your foreign destination for more information.
Passport, visa, and health requirements vary by country of destination. Make sure you get all the information you need well in advance of your trip. Passports are now required for all U.S. citizens traveling to or from the United States via air, to/from Canada, Mexico, Central and South America, the Caribbean (with the exception of Puerto Rico and the U.S. Virgin Islands), and Bermuda. These requirements have been temporarily modified because of the high demand and the State Department’s inability to meet the needs in a timely manner. Refer to US Passport Information for the latest requirements and regulations. Beginning in summer of 2008, passports will be required for all U.S. citizens traveling to or from the United States via land and sea, regardless of destination.
United States citizens can visit the State Department’s web site http://travel.state.gov, or call the U.S. National Passport Information Center: (877) 4USA-PPT. Please allow 10-12 weeks for processing of the passport application. If you need to travel urgently and require a passport sooner, please visit http://travel.state.gov for additional information on expedited processing.
To find out more information about how to obtain a Passport, please visit http://travel.state.gov/passport/passport_1738.html.
To find frequently asked questions about the New Travel Document Requirements, please visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html.
To find foreign country entry requirements, please visit http://travel.state.gov/travel/tips/brochures/brochures_1229.html.
